Have Questions About Auto Service & Repair?

Auto service and repairs will help keep your vehicle running at its best. We encourage you to view our frequently asked questions about automotive service. If you still have questions, please feel free to contact a member of our service department at a Prime Motor Group location near you. Our team is eager to assist with all of your service-related needs throughout the Massachusetts, Maine, New Hampshire, & Vermont areas!

Your Service Questions Answered!

Does Prime offer pickup & delivery for service?

Yes! We're now offering pickup & delivery for service at absolutely no charge. If your vehicle is in need of an oil change, tire rotation, or any other vehicle maintenance need, give one of our service centers a call. We'll arrange to have your vehicle picked up, serviced, and returned within a timely manner. Additionally, all Prime locations are in compliance with CDC guidelines to ensure that the proper sanitary precautions and measures are taken to benefit both employees and consumers alike.

Does Prime provide any free maintenance services?

Absolutely! Prime Automotive is proud to provide a vehicle health check for consumers to take advantage of, which includes checking tire pressure, fluid levels, battery power, and many others as well. Contact a Prime location near you to learn more.

What are the benefits of preventative maintenance?

The biggest benefit of frequent service is safety. When you bring your vehicle in for service, our factory-trained technicians can examine other components of your car. Getting frequent service will also enhance the longevity of your vehicle.

How often should I service my vehicle?

We know there is no "one size fits all" when it comes to auto service. How often you service your car depends on how much you drive, how well your vehicle is maintained, and the surfaces of road you drive on. Prime Motor Group proudly services all makes and models ranging from compact sedans, mid to large SUVs, trucks, and many more!

How often do I need tires?

We recommend getting your tires checked every 12,000 to 15,000-miles to prevent any damage that can get costly. You should replace your tires every 3-4 years. While you are at our service facility, we can check and rotate your tires to ensure they are in good condition.

When do I need new brakes?

Ready to schedule service? Choose your location to get started!

  1. ~ Prime General Management

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
  2. ~ Prime Marketing

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
  3. Prime New England

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
  4. Prime Massachusetts

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
  5. Hyannis Toyota

    1020 Iyannough Road
    Route 132
    Hyannis, MA 02601

    • Sales: (508) 213-8360
  6. Land Rover Cape Cod

    100 Barnstable Road
    Hyannis, MA 02601

    • Sales: 508-318-5460
  7. Land Rover Hanover

    2144 Washington Street
    Hanover, MA 02339

    • Sales: 781-412-4551
  8. Mercedes-Benz of Hanover

    1877 Washington Street
    Hanover, MA 02339

    • Sales: 781-561-2681
  9. Orleans Toyota

    16 O'Connor Road
    Orleans, MA 02653

    • Sales: (508) 348-2114
  10. Porsche Westwood

    411 Providence Hwy
    Westwood, MA 02090

    • Sales: (781) 691-5954
  11. Prime Ford - Auburn

    780 Washington Street
    Auburn, MA 01501

    • Sales: 508-475-9517
  12. Prime Buick GMC

    1877 Washington Street,
    Hanover, MA 02339

    • Sales: 781-780-4960
  13. Prime Chevrolet Hyannis

    22 Ridgewood Avenue,
    Hyannis, MA 02601

    • Sales: 508-955-3319
  14. Prime Collision Center - Boston

    155 Rivermoor Street,
    West Roxbury, MA 02132

    • Sales: (617) 469-3000
  15. Prime Collision Center - Norwell

    154 Washington Street,
    Norwell, MA 11501

    • Sales: (781) 878-2280
  16. Prime Honda - Boston

    1575 VFW Parkway
    West Roxbury, MA 02132

    • Sales: 617-391-0419
  17. Prime Honda 128

    88 Walkers Brook DR # 89
    Reading, MA 01867

    • Sales: 781-810-4069
  18. Mercedes-Benz of Westwood

    425 Providence Highway
    Route 1 - "The Automile"
    Westwood, MA 02090

    • Sales: 781-613-8804
  19. Prime Subaru Hyannis

    24 Ridgewood Avenue,
    Hyannis, MA 02601

    • Sales: 508-817-3606
  20. Prime Toyota - Boston

    1605 VFW Parkway
    West Roxbury, MA 02132

    • Sales: (617) 600-3245
  21. Prime Toyota Route 2

    700 Old Union Turnpike
    Lancaster, MA 01523

    • Sales: (978) 712-4827
  22. Prime Volvo Cars South Shore

    1030 Hingham Street
    Rockland, MA 02370

    • Sales: 781-996-4886
  23. Volkswagen of Norwood

    1280 Providence Highway,
    Norwood, MA 02062

    • Sales: 781-816-8989
  24. South Shore BMW

    1040 Hingham Street
    Rockland, MA 02370

    • Sales: 781-816-7898
  25. South Shore MINI

    1040 Hingham Street
    Rockland, MA 02370

    • Sales: 781-816-8815
  26. Volkswagen of Norwood

    1280 Providence Highway
    Norwood, MA 02062

    • Sales: 781-816-8989
  27. Prime Maine

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
  28. Prime Chrysler Dodge Jeep Ram

    824 Portland Rd
    Saco, ME 04072-9672

    • Sales: (207) 282-4101
  29. Prime Collision Center - Maine

    751 Portland Road,
    Saco, ME 04072

    • Sales: (207) 284-9556
  30. Prime Motor Cars - Airstream

    137 U.S. Route 1,
    Scarborough, ME 04074

    • Sales: 207-510-2250
  31. Prime Motor Cars

    137 U.S. Route 1
    Scarborough, ME 04074

    • Sales: 207-466-1007
  32. Prime Toyota - Saco

    783 Portland Road
    Saco, ME 04072

    • Sales: (207) 536-5299
  33. Mercedes-Benz of Manchester

    875 Gold Street
    Manchester, NH 03103

    • Sales: 603-476-3036
  34. Prime Subaru Manchester

    764 Second Street,
    Manchester, NH 03102

    • Sales: 603-847-7041
  35. Prime Vermont

    788 Portland Rd
    SACO, ME 04072

    • Sales: (207) 282-6161
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If your brakes squeal or grind when you press down on the pedal, then you may need new brake pads or rotors. If it feels like your vehicle is taking a long time to stop, visit one of our service departments so we can diagnose the problem before it gets worse.

How often do I need an oil change?

We recommend getting an oil change every 3,000 to 5,000-miles. Some newer models can even go longer. If you're interested in something more than just conventional oil, synthetic oil is another great option as well. Synthetic oil provides a plethora of added benefits,  including fewer emissions, better fuel economy, increased engine production, enhanced all-weather protection, and many more. In addition to the added benefits, change intervals are also longer, spanning 10,000-15,000-miles or once a year whichever comes first.

How often should I change my air filter?

Your engine air filter should be changed every 15,000-30,000-miles, depending on your driving conditions. Your cabin filter should be changed about once a year.

When should I replace my car battery?

Depending on your driving habits and weather conditions, you should consider changing your car battery every 3-4 years to ensure that your vehicle continues to run smoothly.

What if my check engine light comes on?

If your check engine light comes on, be sure to bring your vehicle down to one of our locations so we can inspect it for you.

Can I schedule a service appointment online?

Yes, you can set up your next service appointment online at the Prime location that's closest to you. If you are a returning customer, you can login with your credentials. If you're new here, let us know more about the make, year, and model of your vehicle. After, you can select the type of service you need for your vehicle.

Are you looking for auto service & repair needs in the New England area?

If you're looking for auto service & repair in New England then you've come to the right place! You can find a plethora of service needs at any of our Prime Automotive locations throughout Massachusetts, Maine, New Hampshire, or Vermont. We look forward to seeing you soon!