What kind of repair work is covered by insurance?

Repairs covered by insurance include vehicle collisions (accidents), whether single vehicle or more. "Comprehensive" claims which include vandalism, weather-related damage, and animal strikes (this includes glass only claims).

Can I have work done on my car without insurance?

Customers may always pay for repairs without insurance (out of pocket).

How long will my collision repair take?

Collision repair duration varies greatly based on the amount of damage and the insurance carrier involved but can be anywhere from a few days to a month.

Are there any warranties or guarantees with my collision service?

Prime Collision Saco guarantees its repairs for as long as the original owner retains the vehicle. This warranty covers any defects in workmanship, and any parts are covered by the manufacturer's warranty for whatever duration that may be.

Will I receive updates of work being done?

Customers are updated on a regular basis based on the duration of repair and customer preference.

What insurance providers does Prime Collision work with?

Prime Collision Saco works with ALL insurance providers. Our collision center's preferred insurance providers are: AAA, Allstate, CEI (Fleet), Hanover, Intogen, LPRMS (Fleet), Met Life, MMG, National General, Wheels Inc. (Fleet).

Does Prime provide towing services?

Prime Collision Saco uses a local towing service and will gladly coordinate a tow for their customers.

Does Prime provide loaners or shuttle services?

Prime Collision Saco provides a shuttle service in the local area but does not offer "loaner" vehicles. We do have a rental fleet and a local Enterprise Car Rental.

Can I drop my car off after hours, and how do I do that?

Prime Collision Saco has an after-hours dropbox. Customers are given a drop off envelope and are shown or told where the dropbox is on the building.