Auto Body Repair Boston MA

Prime Collision Center
155 Rivermoor Street
West Roxbury, MA 02132
Contact Us:
(617) 469-7199

Prime Collision Center Boston

Has your vehicle been in an unfortunate accident recently? Prime Collision Center is here to help. We want to keep your investment looking like NEW!

Our Collision Center offers body and paint repair, collision insurance claims, paint-less dent removal, complete auto refinishing, bumper refinishing and full detail reconditioning.

We repair and restore all makes and models and are also a certified collision center for Acura, Audi, Honda, Mercedes-Benz and Toyota. We are also proudly a Gold Class I-Car facility.


What to Do Following a Collision

Follow these steps in the unfortunate case of an accident:

  • Check on the safety of those involved
  • Call 911 to establish a documented report
  • Collect the other driver’s information
  • Get in touch with your insurance to start the claims process
  • Arrange for a collision repair appointment at Prime Collision Center in Boston
  • Study your estimate before signing an agreement

How To Describe Different Types of Damage

MINOR DAMAGE

- Scratches
- Scrapes
- Small Dents

MODERATE DAMAGE

- Large Dents
- Airbags likely have not deployed
- Damage on multiple body panels

MAJOR DAMAGE

- Frame Damaged
- Airbags should have deployed


Collision Center Staff

Estimators

Dominga Vega

Collision Service Advisor

Email: dvega@driveprime.com
Phone: (617) 469-7129

Mandy Crowley

Collision Service Advisor

Email: acrowley@driveprime.com
Phone: (617) 469-7192

Shayne Johnson

Collision Service Advisor

Email: sjohnson@driveprime.com
Phone: (617) 469-7183

Reception

Amy Justice

Customer Service Representative

Email: ajustice@driveprime.com

Management

Dominic Assini

Body Shop Director

Email: dassini@driveprime.com
Phone: (617) 469-7185

Shawn Bolger

Repair Process Manager

Email: sbolger@driveprime.com
Phone: (617) 469-7184

Tony Cruz

Repair Process Manager

Email: acruz@driveprime.com
Phone: (617) 469-7192

Frequently Asked Questions

What kind of repair work is covered by insurance?

Repairs covered by insurance include vehicle collisions (accidents) whether single vehicle or more. "Comprehensive" claims which include vandalism, weather related damage and animal strike (this includes glass only claims).

Can I have work done on my car without insurance?

Customers may always pay for repairs without insurance (out of pocket).

How long will my collision repair take?

Collision repair duration varies greatly based on the amount of damage, parts availability, workload, and the insurance carrier involved but can be anywhere from a few days to a few months.

Are there any warrantees or guarantees with my collision service?

Prime Collision guarantees their repairs for as long as the original owner retains the vehicle. This warranty covers any defects in workmanship and any parts are covered by the manufacturer warranty for whatever duration that may be.

Will I receive updates of work being done?

Customers are updated on a regular basis based on duration of repair and customers preference.

What insurance providers does Prime Collision work with?

Prime Collision works with ALL insurance providers except Allstate.

Does Prime provide towing services?

Prime Collision uses a local towing service and will gladly coordinate a tow for their customers.

Does Prime provide loaners or shuttle services?

Prime Collision provides a shuttle service in the local area but does not offer "loaner" vehicles. We do have an Enterprise Car Rental located right in our office.

Can I drop my car off after hours, and how do I do that?

Prime Collision Center does not have an afterhours drop box. Arrangements can be made to drop off at one of our local dealerships with extended business hours. Please call to discuss.

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  1. Prime Collision Center - Boston

    155 Rivermoor Street,
    West Roxbury, MA 02132

    • Sales: (617) 469-3000
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Prime Collision Center
155 Rivermoor Street

West Roxbury, MA 02312
Contact Us: 617-469-7199

Collision Center Hours

Monday7:30AM - 5:30PM
Tuesday 7:30AM - 5:30PM
Wednesday 7:30AM - 5:30PM
Thursday 7:30AM - 5:30PM
Friday 7:30AM - 5:30PM
Saturday 8:00AM - 1:00PM
Sunday Closed