What kind of repair work is covered by insurance?

Repairs covered by insurance include vehicle collisions (accidents), whether single vehicle or more. "Comprehensive" claims which include vandalism, weather-related damage, and animal strike (this includes glass only claims).

Can I have work done on my car without insurance?

Customers may always pay for repairs without insurance (out of pocket).

How long will my collision repair take?

Collision repair duration varies greatly based on the amount of damage, parts availability, workload, and the insurance carrier involved but can be anywhere from a few days to a few months.

Are there any warranties or guarantees with my collision service?

Prime Collision guarantees its repairs for as long as the original owner retains the vehicle. This warranty covers any defects in workmanship, and any parts are covered by the manufacturer's warranty for whatever duration that may be.

Will I receive updates of work being done?

Customers are updated on a regular basis based on the duration of repair and customer preference.

What insurance providers does Prime Collision work with?

Prime Collision works with ALL insurance providers.

Does Prime provide towing services?

Prime Collision Center Boston's preferred towing service is Parkway Towing. Call them at (617) 360-9900 for 24/7 service.

Does Prime provide loaners or shuttle services?

Prime Collision provides a shuttle service in the local area but does not offer "loaner" vehicles. We do have an Enterprise Car Rental located right in our office.

Can I drop my car off after hours, and how do I do that?

Prime Collision Center does not have an after-hours dropbox. Arrangements can be made to drop off at one of our local dealerships with extended business hours. Please call to discuss.