Our Prime objective is to make sure that when you drive off our dealership, you are completely satisfied with your new car and the level of professional service provided by our staff.
At Prime Motor Group, we understand that your car is an essential part of your life for commuting, transporting, or just getting away. With this in mind, our Prime objective is to make sure that when you drive off our dealership, you are completely satisfied with your new car and the level of professional service provided by our staff. We encourage you to take full advantage of our competitive pricing, no-hassle sales and financing process, and our dedication to excellent service.
Customer Satisfaction Is Our Number One Priority
The Prime Philosophy starts with our commitment to providing you, the customer, with the most positive car buying experience possible. We place strong emphasis on our roots as a family-operated business by providing you with friendly, courteous service, treating you with respect and dignity, and working hard to foster long-lasting and endearing relationships. We strive to surpass your expectations and ensure that you are 100% satisfied at every point of service, with our commitment to your satisfaction extending far beyond the initial point of sale or service.
We know that buying a car is a big decision. That’s why our goal is to provide you with a high level of personal attention and a pleasant atmosphere in which to do business. Our sales team will work closely with you to identify your individual needs and help guide you through the process. You can count on our finance department to go the extra mile to ensure you get the car you want at the right price.
Transparent and Trustworthy
Knowing that automotive shopping can be difficult, Prime has made it a top priority to provide you with trustworthy service and operate on transparent business practices. We stand behind our mantra: “No fine print, no gimmicks.” From the finance team to our parts and services department, our expertise is unmatched, and no matter what the service, you can expect honesty, transparency, and professionalism. We stand behind every vehicle and service performed.
A New Way to Buy a Car
At Prime Motor Group, we believe that buying a car should be a fun, hassle-free experience, not one filled with cheap tricks and fine print. That’s why we’ve introduced a number of new initiatives to make your experience with us pleasant, simple, and completely stress free. With “The Prime Price Promise,” we validate our pricing by utilizing a trusted 3rd party, Edmunds.com, to give the customer a frame of reference to understand how our price compares in the marketplace. In the showroom and on our website, we are happy to show all of our customers the MSRP, the dealer invoice and the Edmunds True Market Value (the price at which Edmunds.com says the vehicle is selling for on average in the market place) to give customers the peace of mind they are getting an outstanding price. When it comes time to finance, you can rest assured knowing that all finance terms will be given up-front, so you are highly informed and ready to work with your budget.
The same type of validation will happen with your trade. Again, in our showroom and on our website, we supply the customer with an easy to use appraisal tool from AutoTrader.com called Trade-in Marketplace. This will give us a great starting point validated by a trusted 3rd party when it comes to your trade. We know our customers are doing their research in the marketplace before they come in. We feel it is very important to acknowledge that 3rd party research up front and make sure that we give you the car you want and at the price you deserve.
Lowest Prices in the Region
Our dedication to making the sales and service processes as pleasant and easy as possible includes our commitment to affordability. In these trying economic times, Prime continues to do everything humanly possible to keep prices low and affordable, so you can have more money for the important things. As one of the largest automotive dealer groups in New England, we possess a great deal of buying power, allowing us to pass those savings on to you. We also provide discounts and rebates whenever possible, and our managers constantly mystery shop our competitors to ensure that our prices continue to be the lowest in the region. At the Prime Motor Group, we pledge to exceed your expectations at every turn of the road. It is our honor to continue serving our communities and offering the most pleasant car buying and servicing experience in the region. We are here for you, contact us with any questions, comments or concerns.